Troubleshooting

Anti-Bark Spray Collar.

In this section you will find information on how to solve some technical problems with your device. If your device is still not working after you followed the procedures below, you will need to contact our customer service :

North and south America:
Tel: 1-800-303-0244

Europe:
Tel: 00800-68584838.


The product is not working

• Did you turned on the on/off switch?
• Did you try ‘barking’ in the microphone?
• Make sure the microphone is not covered by the strap. (Deluxe: the strap covers the microphone)
• Is there a battery in the device? Is the battery on the right side (+/-)?
• Did you try changing the battery? (Alkaline battery: approx. 15 days, Lithium for Deluxe only: approx. 20 weeks).
• Did you fill the device?

• Put device on a hard surface and empty the device with a pen or something similar, press down on the fill-up valve to empty the device completely.
• ‘Blow’ in the microphone – Do you hear a click?
• No click? – Make sure the microphone is not covered by the strap. Bang your device gently a few times on a table.
• Blow again in the microphone. If you hear a clicking sound, your device is fixed. Fill the device (make sure to place it on a hard surface)
• Still no click sound – Call Multivet Toll free Customer Service

• How old is the dog? – (If 8 years and over, it might take longer to train the dog.)
• We cannot guarantee the device in a case like this. Suggestion: Put the strap with the device on the dog for 4 to 5 days without turning it on or take out the batteries. After 4 to 5 days turn the device on or put in the batteries. The surprise effect usually works on the dog.

• Is there enough spray in the device?
• Did you try changing the Battery?

• Redo the procedure above
• Did you drop the product in the water/ did dog swim with collar on? (Yes, no warranty)
• Did you dog chew on the device? (Yes, no warranty)
• If device still doesn’t work contact Multivet Customer Service.

• Did you turn the device off when you were not using the collar? (Alkaline battery: approx. 15 days. The batteries continue consuming even if the dog doesn’t bark.

• Contact Multivet Customer Service
• Battery cover or broken Strap is free of charge. (Shipping cost only)